We always aim to provide a high quality service but if you wish to register a complaint, please write to us or telephone us on 0117 986 1637. A summary of our internal complaints handling procedures is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 0234 567.